BPO Services provider

  • Most of the BPO sector companies use different information tools to connect with customers and find new customers for the products. In order to gather data and information about customers most of the companies uses records and data warehousing process. It helps the company to use customers’ data and information from the previous records. With the help of different IT and communication tools such as internet, computers and telephone, BPO organization can connect with customers in domestic as well as in international market (Forey and Lockwood 2007). One of the executive officer in reputed BPO Company presented his views in survey through interview process and stated that

     

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    IT and communication tools help BPO industry to stay connected with the customers. With the help of different IT and communication tools, company can communicate about the importance of customers and provide information about new and wide range of products, which help us to objectives that are related to the customer satisfaction. It is also helpful to the company to resolve issues and problems of customers in easy and effective way.

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